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  • Returns & Refunds

    Your complete satisfaction is our guarantee

    All faulty goods are be returned to the following address

    Professional Shop
    The Royal Birkdale Golf Club
    Waterloo Road

    PR8 2LX

    All postage costs will be refunded on faulty goods

    It is advised that before returning faulty goods please contact us and make aware of your intentions that way we can resolve any issues as soon as possible upon the products return

    Enclose a reason for return, a copy of the receipt, the order number, your name, address, a daytime telephone number and an email address

    We are not responsible for returns that we do not receive due to postal errors

    Returns will only be made to the credit card that was used to make the purchase

    Cancelling your order

    If you change your mind after placing an order you can cancel it at any time before dispatch

    Contact us directly via telephone or email providing your name, address and order number

    Your right to cancel

    Under the Consumer Contracts Regulations, you have the right to cancel your order  at any time within 14 days of receiving your goods

    Buyer is responsable for all return postage costs on cancelled or returned orders

    In the event that we are unable to deliver your order within our standard delivery timescales, you are entitled to cancel your order with no penalty

    Should you cancel the order we will then refund you the price you have paid for the goods crediting the original payment method

    You are under a duty to take reasonable care of the goods, which means that the goods must be returned unused and in original packaging supplied upon delivery

    If you do wish to cancel your order please inform us directly via email

    Customer service is one of our main goals, any issues what so ever with any products will be handle with the utmost concern and regard for our customers

    Any further questions please feel free to contact us directly